Account Manager, Ticketing
Location: Calgary, AB
Employment Type: Full Time Contract/Seasonal
Reports to: Manager, Ticketing Operations
Working Location: Remote/Hybrid
About Calgary Wild FC
Calgary Wild FC is Calgary’s women’s professional soccer club and a proud competitor in the Northern Super League. We are entering our second season of competition, committed to delivering thrilling matchday experiences and engaging deeply with our fans and community. As a young organization, we operate in a dynamic start-up environment where collaboration, adaptability, and a hands-on approach are highly valued.
Our team is made up of people who are energized by building something new and motivated by the opportunity to shape how this club develops both on and off the pitch. Working with Calgary Wild FC means contributing to a fast-moving organization where ideas are welcomed, roles are multi-faceted, and every team member has a meaningful impact on our success.
Position Summary
The Account Manager plays a critical frontline role in building long-term relationships with Calgary Wild FC season ticket members. Reporting to the Manager, Ticketing, this position supports season ticket sales and retention while delivering exceptional customer service across all ticketing touchpoints. The role blends revenue generation, account management, and fan experience, ensuring supporters feel valued, informed, and connected to the club.
This is a relationship-driven role ideal for someone who enjoys engaging with fans, solving problems, and contributing to a growing professional sports organization.
Key Responsibilities
Season Ticket Sales & Account Management
- Manage a portfolio of season ticket members, serving as the primary point of contact throughout the season and renewal cycle.
- Drive new season ticket sales through outbound calls, emails, community events, and in-stadium interactions.
- Execute season ticket renewals, upgrades, add-ons, and referrals with a focus on retention and revenue growth.
- Proactively identify opportunities to enhance the member experience and increase lifetime value.
- Track all sales and service activity accurately within the club’s CRM and ticketing systems.
Customer Service & Fan Experience
- Deliver best-in-class customer service to all ticket buyers via phone, email, and in-person support.
- Resolve ticketing issues efficiently and professionally, including order errors, payment questions, and account updates.
- Track suite sales for each match, including ticket distribution and communication
- Support single-game ticket buyers and group customers as needed during peak sales periods.
- Act as a brand ambassador for Calgary Wild FC, consistently representing the club’s values and commitment to inclusivity and community.
Game Day & Event Support
- Assist with ticketing operations on game days with box office support, suite hosting, and fan inquiries.
- Engage directly with fans on match days to strengthen relationships and identify sales or service opportunities.
- Support special events, member experiences, and community activations related to ticket holders.
Collaboration & Administration
- Work closely with partnerships, marketing, and operations teams to ensure a seamless fan journey.
- Contribute to ticket sales campaigns, promotions, and fan communications.
- Provide feedback and insights on fan sentiment, sales trends, and service opportunities.
- Assist with reporting on sales performance, retention metrics, and customer satisfaction.
- Perform additional responsibilities as required to support the Ticketing department and the overall club objectives
Qualifications & Experience
- 1–3 years of experience in ticket sales, account management, customer service, or hospitality (sports or entertainment experience is an asset).
- Strong interpersonal and communication skills, with the ability to build rapport quickly.
- Proven ability to meet or exceed sales and retention targets.
- High level of professionalism, empathy, and problem-solving ability.
- Comfortable working in a fast-paced, fan-facing environment.
- Experience with CRM and ticketing platforms is considered an asset.
- Flexible availability, including evenings and weekends for matches and events.
Key Competencies
- Relationship-building and consultative selling
- Customer-first mindset
- Organization and attention to detail
- Time management and follow-through
- Team collaboration
- Passion for sport and community impact
Contact us to apply!
Interested candidates are invited to apply by sending their resume to people@calgarywildfc.com
Please note that while we review every application, only candidates selected to move forward will be contacted.